Return Policy

Thank you for shopping at Water Pumps Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, purchasing a label directly through UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, purchasing a label directly through UPS or FedEx. Using a non-approved shipping method will often result in delays and damages that impact our ability to process your refund. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
Abbott Rubber
(800) 852-1855

AMT Pump
1-610-948-3800

Apache Hose
(800) 553-5455

Banjo
(765) 362-7367

Basement Watchdog
(800) 991-0466

BE
(561) 688-9246

Blue Angel Pumps
(888) 636-6628

BravePro
(800) 350-8739

Burcam
(800) 361-1820

CET
450-568-2719

Champion
(877) 338-0999

Coleman Cable
(800) 323-9355

Craftsman Pumps
888-331-4569

Cummins Power Generation
(800) 286-6467

Danner
(631) 234-5261

DEWALT Pumps
855-222-3841

DuroMax
844-387-6629

Flint & Walling
800-345-9422

Flotec
(800) 365-6832

Franklin Electric
(800) 348-2420

Generac
888-436-3722

General Pipe Cleaners
(800) 245-6200

Grundfos Pumps
913-227-3400

Honda
(770) 497-6400

HydroCheck
(877) 225-2124

IPT Pumps
(888) 268-7867

Kohler
(800) 544-2444

Koshin
(800) 634-4092

Lancaster Pump
800-442-0786

Legacy
(800) 645-8258

Level Sense
(314) 787-8059

Liberty Pumps
(800) 543-2550

Lifan
(866) 471-7464

Little Giant
(800) 701-7894

Magnum
(800) 926-9768

Master Manufacturing
800-864-1649

Milwaukee
(800) 729-3878

Multiquip
(888) 661-8992

Mustang
(952) 938-5222

My DIY Center
(844) 643-5711

Myers
888-987-8677

NorthStar
(855) 388-9848

Pacer
(800) 233-3861

Pondmaster
(631) 234-5261

Pro Series
(800) 991-0466

ProFlo
(888) 677-6356

Protected Home
(952) 448-2217

Red Lion
(888) 956-0000

Reliance Controls
(800) 634-6155

Riverside Pumps
(888) 696-9005

Sandpiper
(419) 524-8388

Scepter
(800) 387-6018

SEC America
(802) 865-8388

ShinMaywa
(631) 234-5261

Simer
(800) 468-7867

SJE-RHOMBUS
(888) 342-5753

Subaru
(800) 277-6246

Sump Alarm
(314) 787-8059

SUMPRO
(800) 323-1665

Sumptek
(800) 407-2076

Superior Pump
(800) 495-9278

SureCan
801-827-0500

Tanaka
(888) 482-6252

TruFuel
(866) 950-3835

TrunkPump
(910) 463-1282

Tsurumi Pump
(888) 878-7864

Valley Industries
800-864-1649

Versamatic
(419) 526-7296

Wayne
(800) 237-0987

Zoeller
(800) 928-7867


Scheduling a Return
To return an item, please email us at service@waterpumpsdirect.com or call 1 (888) 455-4681 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.

Last Modified: March 7, 2023